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RETURNS and EXCHANGES:
Please ensure that your name and RETURN AUTHORIZATION NUMBER are on the outside of the box and a paper is inside the box letting us know what you would like us to do for you. Address all returns to:
5305 McClanahan Dr., #E4
RETURNS and EXCHANGES POLICY:
Ordered the wrong part? No problem, we’ll help you get the right one on the way. The item won’t work for you? No problem, we’ll take it back for an exchange or issue a refund if necessary. Call 1.866.865.3335 or email firstname.lastname@example.org to receive a RETURN AUTHORIZATION NUMBER prior to submitting an item or items for return. Thank you.
NOTE: A 10% Restocking Fee will be applied to all returns. If free shipping was included in the original purchase a flat $8 fee will be withheld from the refund for any domestic return. Any International Return that had free shipping included will have the shipping amount deducted from the return refund.
Conditions: Returns and Exchanges must be in new, never-installed, and unused condition to receive an exchange or refund on the product or products in question. Scratched, dented, scuffed, and otherwise marred products will be refused and returned to the customer with no refund or exchange given. All BBInfinite Bottom Bracket Modules must be returned with all hardware, e.g. wave washer and shim packs, etc. Open or missing packaging such as poly bags and card toppers is permissible.