Got a question? We’d love to hear from you!
often the best and quickest way to get a hold of us.
We are here to answer your questions 9am-7pm CST.
RETURNS and EXCHANGES:
Please ensure that your name and RETURN AUTHORIZATION NUMBER are on the outside of the box and a paper is inside the box letting us know what you would like us to do for you. Address all returns to:
5305 McClanahan Dr., #E4
North Little Rock, AR 72116
RENTAL TOOL CUSTOMERS:
Simply send the tool back in good working order for a refund. You DO NOT need a return authorization number. Make sure your name and order number are included with the return for faster refunds.
RETURNS and EXCHANGES POLICY for PURCHASES ITEMS:
Ordered the wrong part? No problem, we’ll help you get the right one on the way. The item won’t work for you? No problem, we’ll take it back for an exchange or issue a refund if necessary. Call 1.866.865.3335 or email firstname.lastname@example.org to receive a RETURN AUTHORIZATION NUMBER prior to submitting an item or items for return. Thank you.
NOTE: A 10% Restocking Fee will be applied to all returns. If free shipping was included in the original purchase a flat $8 fee will be withheld from the refund for any domestic return. Any International Return that had free shipping included will have the shipping amount deducted from the return refund.
Conditions: Returns and Exchanges must be in new, never-installed, and unused condition to receive an exchange or refund on the product or products in question. Scratched, dented, scuffed, and otherwise marred products will be refused and returned to the customer with no refund or exchange given. All BBInfinite Bottom Bracket Modules must be returned with all hardware, e.g. wave washer and shim packs, etc. Open or missing packaging such as poly bags and card toppers is permissible.